IT Track Technician

Under the direction of the IT Operations Manager, the Track IT Technician is responsible for set up and administration of a remote network, interconnectivity between devices at the track, and providing technical support and assistance related to computer systems, hardware, and software primarily during race events and testing. The Track IT Technician will serve as the first point of contact for all trackside personnel seeking technical assistance. The Track IT Technician must be able to demonstrate solid technical knowledge and troubleshooting skills, with the ability to communicate effectively to understand problems and explain solutions.

Essential Duties and Responsibilities include the following:

• Deliver IT technical support at the track as well as the shops in accordance with established policies and procedures.
• Responsible for installation and maintenance of all IT equipment at the track in the pit boxes, garage boxes, qualifying carts, and tracks.
• Set up the competition network connections and communication between the track and the shop.
• Research new improvements for company networks in both security and speed.
• Ensure all teams have necessary equipment and data that is needed for tests.
• Establish networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards.
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization.
• Secure network system by establishing and enforcing policies and defining and monitoring access.
• Install, configure, and troubleshoot all virtualization servers, wireless LAN controllers, network switches, firewalls, and routers.
• Report network operational status by gathering and prioritizing information and managing projects.
• Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.
• Respond to telephone calls, email, tickets, and personnel requests for technical support.
• Document, track, and monitor problems/tickets to ensure a timely resolution.
• Perform other duties assigned as assigned by the manager

Qualifications:

• Analytical Skills - possess critical thinking and reasoning skills to solve a problem.
• Accountability - ability to accept responsibility and account for his/her actions.
• Accuracy - ability to perform work accurately and thoroughly.
• Business Acumen - grasp and understand business concepts and issues.
• Oral Communication - ability to communicate effectively with others using the spoken word.
• Detail-Oriented - ability to pay attention to the minute details of a project or task.
• Decision Making - ability to make critical decisions while following company procedures.
• Ethical - demonstrate conduct conforming to a set of values and accepted standards.
• Honestly/Integrity - truthful and seen as credible in the workplace.
• Negotiation Skills - ability to reach outcomes that gain the support and acceptance of all parties.
• Organized - possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - ability to find a solution for or to deal proactively with work-related problems.
• Reliability - demonstrate being dependable and trustworthy.
• Time Management - ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - ability to complete assigned tasks in stressful situations.
• Self-motivated to identify and solve technical issues to improve the service delivered to the customer.
• Demonstrate excellent customer service, reporting, follow through, and time management skills.
• Work with other department team members to ensure good cross communication.
• Display excellent teamwork skills and a positive attitude.
• Ability to exercise initiative and resourcefulness.
• Ability to establish and maintain effective working relationships with others.
• Displays knowledge of professional office practices.
• Ability to exercise independent judgment and discretion.
• Ability to work with limited supervision.
• Ability to understand and carry out moderately complex oral and written instructions, prioritize work, and meet time restraints.
• Excellent problem-solving skills.
• The ability to manage multiple tasks under tight deadlines.

Position Requirements:

• High school diploma required; Associate or Bachelor degree in a related field preferred
• Minimum two years experience in a related position
• Strong computer knowledge and skills are required.
• Knowledge and experience with a wide breadth of Microsoft Products (Windows, Office 365, Teams) is necessary.
• Experience with imaging PCs and providing updates/patches through use of tools is preferred.
• Must have advanced understanding of TCP/OP and related protocols, wireless networking configuration, and troubleshooting.
• Windows O.S. installation, configuration, and troubleshooting skills are required.
• Knowledge of spyware removal is necessary
• Advanced network switching and routing understanding is needed.
• Audio visual equipment installation, configuration and troubleshooting is helpful.
• Virtualization knowledge is required, including VMware, Hyper-V, and VDI.
• Knowledge of network hardware configuration and network performance tuning is needed.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .