IT Technician

About the Role:

As an On-Site IT Technician, you will be an integral part of our IT team, responsible for providing technical support and ensuring the smooth operation of our systems and infrastructure. This is a hands-on role where you will have the opportunity to work directly with end-users, troubleshoot issues, and implement solutions to enhance our IT environment.

Job Summary:

Provides first-level support for issues related to computers, audio visual equipment and telephones, including problem determination, escalation, tracking and resolution. Assists local and remote users with resolving computer hardware, computer software, and network/voice communication/connectivity issues. Provide timely reporting of IT Operations work order and inventory status. Perform network administration maintenance tasks in accordance with established procedures.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
• Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s).
• Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.
• Provide oral, written, or hands-on support to all hardware, software, audio visual and telephone users.
• Utilize working knowledge of MS Office suite, desktop operating systems, problem management systems, end-user network administration (password resets, permissions, restarting services).
• Responsible for user, account, and service provisioning.
• Responsible for installing/deploying software on endpoints.
• Responsible for assigning and escalating new incoming support requests
• Record, track, escalate, update calls, and close tickets thru problem management software.
• Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files, within own area of responsibility.
• Resolve problems using electronic tools, manuals and technical support documentation.
• Participate in project activities, as assigned by management
• Communicate effectively acting as a key liaison with customers, team members and colleagues across the company.
• Effectively communicate technical information to non-technical audiences.
• Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
• Coordinate activities with other team members.
• Travel to the track as IT Track Support for up to 5 races per season.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to independently identify, prioritize, and resolve problems
• • Windows Desktop and Server operating system troubleshooting and administration
• Microsoft Office and 365 support and administration
• QuickBooks Desktop and Server support and administration
• Ability to log issues within a ticketing system, preferably ZenDesk

Education and Experience:

• 1-2 years of hands-on experience in IT Support
• 3-5 years experience working with QuickBooks accounting software and/or Fishbowl Inventory Software

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 75 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Spire and all affiliated companies are Equal Opportunity employer(s). Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

Only direct hires need apply to or inquire about job postings at Spire. We are not accepting calls, resumes or applications from recruiting firms at this time.