Account Manager Motorsport Sales

About the Job

This is a remote role preferably based in Mooresville, North Carolina, or Indianapolis IN area with a willingness to travel.

Company Summary.

Clarendon Specialty Fasteners (CSF) is a stocking distributor of aerospace and commercial fasteners, hardware, and associated products worldwide. CSF is an authorised distributor for many leading manufacturers, with a growing presence in all major geographic markets and locations in USA, UK, Germany, Thailand, and Mexico. CSF also provides added-value services including vendor-managed services, product technical support, and in-house manufacturing capabilities for core products as well as assemblies and customer-designed products.

Our customer service, on-time delivery, and quality control give Clarendon a competitive edge in the Motorsport industry. Our company ethos and core beliefs remain unchanged from our inception – to deliver the highest level of service through a strong, highly skilled team of knowledgeable individuals who are customer-focused, accountable, and reliable. Our success is proven by our continual growth – come be a part of our journey!

Role Summary.

Must have prior experience working in the professional racing industry. (i.e. NASCAR, Indy Car, IMSA, NHRA etc.). This account manager role plays a key part in developing our customer partnerships and developing customer service to our customers by managing inquiries, quotations, processing orders, along with providing issue resolutions with professionalism and efficiency. This role requires close collaboration with internal teams such as sales, purchasing, operations and technical/engineering support to ensure that the customer’s needs are met in a timely and accurate manner.

The ideal candidate will be able to demonstrate a proactive, consultative approach, seeking new opportunities to upsell or cross-sell, account management, handling customers’ pain points with empathy and promoting our competitive advantages. Additionally, supporting other team members to drive continuous improvement and staff development, maintaining accurate records and aligning with the company core values.

Our Values: We are looking for candidates who embody our core values of Agility (adaptable and responsive to change), Collaboration (working effectively with teams and stakeholders), and Empathy (understanding and caring for client and team needs).

Main Duties.

Customer Support and Service Excellence

• Assist customers in processing requests for quotes, placing orders, processing returns, and resolving any order related issues.
• Respond promptly and professionally to customer requests
• Source nonstock product requests
• Liaise with customers to ensure their inquiries and issues have been resolved in a professional, satisfactorily and swift matter.
• Handle customer complaints or concerns with empathy ensuring a swift resolution
• Provide a proactive and consultative approach for customers regarding their choice of products and added value services.
• Provide industry leading technical support to customers.
• Maintain proactive and consistent communication with customers to strengthen relationships and drive engagement

Sales and Business Development.

• · Exceed monthly performance indicators.
• · Proactively identify opportunities to upsell or cross sell products and services to customers.
• · Optimize profit margins through strategic market pricing and streamlined quoting processes.
• · Identify, research, and recover declining or lost business with high growth potential.
• · Explore and recommend innovative products and solutions to enhance market competitiveness.
• · Evaluate the competitors and promote our competitive advantages.
• · Maximize and diversify supply chain opportunities to benefit customers.
• Collaborate closely with internal sales, purchasing, operations and technical support to expedite customer requests and ensure a timely resolution of customer requests and pain points.

Collaboration and Internal Communication.

CRM and Reporting.

• · Maintain accurate customer records in our ERP/CRM management system
• · Record and update customer interactions and sales visit reports in line with company procedures.
• · Reporting to the Head of Motorsport.

Key Skills.

• Strong customer service orientation with a commitment to delivering a positive experience
• Comfortable working with numbers, including sales pricing and margin calculations.
• Tenacious, proactive, and results driven, with a strong focus on performance.
• Exceptional verbal and written communication skills.
• Highly organized, efficient and detail orientated.

Experience.

• Proven track record in customer-facing and/or inside sales role.
• Demonstrated track record of being performance driven and consistently exceeding targets.
• Market knowledge and network connections in the region.
• Degree or equivalent experience preferred

Benefits.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance