Inside Sales Representative

The Inside Sales Representative plays a key role in driving revenue growth by providing exceptional customer service and sales support in a fast-paced environment. This position is responsible for assisting customers with product inquiries, offering tailored solutions, and processing sales orders accurately and efficiently. The Inside Sales Representative interacts with customers in person, over the phone and via email, fostering strong relationships to ensure satisfaction and promote long-term loyalty. Collaboration with vendors and internal teams is essential to meet customer needs and achieve sales objectives.

Responsibilities & Duties:

• Respond promptly to customer inquiries and provide product information, pricing and availability
• Process quotes and sales orders accurately, whether in-person, telephone or email, using internal systems
• Identify customer needs and recommend appropriate product solutions – keep customers up to date on new products and/or technical information
• Build and maintain strong relationships with customers to encourage repeat business as well as grow the customer base
• Collaborate with vendors and internal departments to ensure timely delivery and resolution of issues.
• Follow up on quotes, back orders and sales leads to convert opportunities into sales.
• Maintain up-to-date knowledge of products, services and industry trends
• Handle customer complaints or concerns professionally and escalate when necessary.
• Meet or exceed sales targets and performance metrics.
• Support outside sales team with customer information, order status, and documentation.
• Assess competitors by analyzing information and trends
• Other duties as assigned

Experience:

• 2+ Years of experience in Inside sales, customer service, or related role
• Microsoft Office Suite
• NetSuite experience a plus
• Racing parts knowledge across multiple racing disciplines (dirt/asphalt) a plus

Education:

• High School Diploma or equivalent, associate or bachelor’s degree in business, marketing, or related field.

Additional Skills:

• Elevated level of accuracy, efficiency, and accountability in a fast-paced environment
• Understanding of gross profit and sales margins
• Ability to work independently and within a team environment, with minimal day-to-day supervision
• Self-motivated and positive attitude – presents willingness to assist where/when needed
• Exhibit strong written and verbal communication skills with both internal and external contacts, to include active listening, developing rapport and resolving conflict
• Attention to detail, professional behavior, excellent communication skills and a strong work ethic are necessary to be successful in this position.
• Ability to pass a criminal background check

Physical Abilities:

• Ability to sit, walk, stop, stand, kneel, crouch, crawl within an office and warehouse environment
• Apply physical mobility, including reaching, lifting, holding, pushing, pulling, climbing and arm/leg extension within an office and warehouse environment
• Ability to lift, pull and/or push up to 40 pounds on occasion
• Work on a computer for much of the workday
• Work around moderate noises in an office and warehouse environment